Make the small company appear larger
Before you say “people aren’t interested in calling me,” consider the stats: 65% of Fortune 500 companies say phone calls are their highest quality lead source.
Well-designed IVR (Interactive Voice Response) can often provide the better quality service than a well-trained call center representative. The perception of quality is all about personalized service.
Reduce the human-cost
Fjango IVR offers a cost effective and money saving way of handling your customer communications 24/7 and does not need vacations. Giving customers self-service options is key to empowering them and winning their long-term loyalty.
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Automation is the rule for delivering richer customer experiences
Fjango Cloud-Based IVR Helps You Boost Business Agility
- The days of needing a receptionist are ending. Efficient Call Routing – Time based and team based call routing on the caller’s input.
- Ideally, every call is answered in person but all missed calls are automatically responded to with our intelligent SMS automation designed for instant caller engagement.
- Automate your basic and generic customer queries, by an IVR many customer queries can be resolved without interacting with the customer support representative.
- We provide easy to use text-to-speech (TTS) conversion software to generate voice messages.
- You can customize your voice menus from any browser, you just need an internet connection